A. The Contractor shall ensure that prior to the assignment of paid or volunteer personnel to provide services under the Contract resulting from this Solicitation, the personnel understand and can identify circumstances that require emergency intervention to protect the safety and well-being of children and other household members, including but not limited to suicidal or homicidal emergencies, domestic violence, substance abuse crises, sexual abuse and sex trafficking situations, homelessness, and the abuse or neglect of children or other vulnerable persons. B. The Contractor shall maintain active, up-to-date directories listing contact information for appropriate federal, State, local, and non-profit agencies that are equipped to assist and resolve emergency crises identified by its paid and volunteer personnel and shall require its paid and volunteer personnel to refer appropriate cases to those agencies. C. The Contractor shall require all paid or volunteer personnel assigned to provide services under this Contract to report any allegations or suspicion of child abuse or neglect, consistently with Maryland Family Law 5-704, which states that reporters should make an oral report as soon as possible and a written report within Forty-Eight (48) hours to the appropriate local law enforcement agency or local department of social services. D. The Contractor shall ensure that its paid and volunteer personnel understand and can help persons comply with Maryland’s Safe Haven law, Md. Code Annotated, Courts and Judicial Proceeding Article § 5-641. E. The Contractor shall ensure that its paid and volunteer personnel take reasonable steps to ensure that equal access to the services provided under this solicitation are provided to individuals with limited English proficiency pursuant to Md. Code Annotated, State Government Article § 10-1103, including but not limited to the appropriate utilization of State telephone translation services identified by the State Project Manager. F. The Contractor shall ensure that all services provided under the Contract resulting from this Solicitation are provided free of charge to the participants.
