The vendor(s) awarded this contract will provide Managed Support for CIS solutions, Ellucian Colleague® system or the Ellucian Banner® system. The NCCCS System is anticipating migrating Entities in cohorts to the new Banner platform. Over the lifetime of this contract, an Entity may request support for both platforms while the Entity is migrating. Managed Services support under this contract will provide procuring Entities with comprehensive CIS Administration of the CIS solution Applications, Database, underlying database application, and application services Operating Systems. Managed Services Support excludes the CIS hardware. College’s ERP solution is either On-Premise or Cloudbased, see section 3.4.3 and 3.4.4.
