The selected Consultant will perform the KPPA Technology Assessment based on KPPA Strategic Plan goals, customer service goals, information technology goals, and industry best practices for business and technology operations of pension administrators. The assessment should identify strengths and weaknesses of the current IT systems and business processes specific to pension administration used to provide customer service and self-service features to our members and employers. A. The Consultant will perform the following: 1. Assess current KPPA IT infrastructure and systems used, including: a. START System 1. Line of Business (LOB) 2. Self Service – Including usability and Security Posture 3. FileNet, including Library Manager and Work Manager b. Accounting system (currently multiple systems being used) c. Infrastructure to be assessed on usability, sustainability, and maintainability. Including but not limited to Capacity, Maintenance Costs, Availability, Reliability, Skill set, Conformity to IT Desired Architecture including: 1. Servers 2. Databases 3. Data network 4. Backup strategies 5. Network storage d. Desktop applications e. Business intelligence f. Disaster Recovery maturity level
