a. Pro-active system maintenance for all network devices (i.e. warranty, network and asset status), including routine maintenance, monthly reviews and security management to prevent cyber-attacks; b. On-site visits, minimum of four (4) hours per week; c. Emergency response within two (2) hour maximum response time, for operational issues, servers down, email access, network performance, network connectivity and other system issues; d. Monthly status reports to The Borough's Business Administrator and/or his or her designee; e. Provide 24-7 coverage with four (4) hour emergency on site network and technical support, when required, to the Borough's Police Department; f. Provide 24-7 phone support, remote monitoring and email support for all departments; g. Provide regular support and updates for Microsoft Operating Systems, Microsoft Office Suite, Microsoft Exchange Server, network firewall, system security, back-up appliance, anti-virus and any other software applications used by The Borough presently or in the future; h. Provide preventative maintenance, troubleshooting, network server/workstation maintenance, updates, upgrades, installations, configurations and troubleshooting of any and all software and hardware for workstations, servers and printer/copiers/scanners at all locations;
