a. Network Management & Security Proactively monitor (24/7) all County servers, desktops, and other infrastructure devices and provide monthly reporting of such activities. Support Internet and WAN connections. Alert designated County personnel in the event of failure. Perform best practice procedures including but not limited to patch management, antivirus monitoring, firewall monitoring, back up monitoring, event log monitoring, disk space monitoring, scheduled defrag and disk cleanups. Maintenance of virus detection programs on County servers, email and all other County computers and laptops. Ensure scheduled preventative maintenance for equipment is properly and promptly performed. Maintain the maintenance records on the equipment. develop operations, administrative and quality assurance back-up plans and procedural documentation. b. Help Desk Support for 230 +/- Desktops & Laptops Perform basic support functions including diagnosing and correcting desktop application problems, vendor liaison support of specialized software products of Oconee County. Configuring laptops and desktops or standard applications and identifying/correcting end user hardware problems, performing advanced troubleshooting...
