CAT seeks to procure new software that will: • Improve operational efficiency for scheduling, routing, and dispatching services. • Enhance the passenger experience with real-time communication and ride request options. • Provide robust reporting and analytics for performance metrics, including on-time performance and ridership as well as all required NTD stats. • Solution that will grow with the business without need to change products or services. The new system should provide the following key features and functionalities: • System should be SaaS (software as a solution) • Ride booking and scheduling (real-time as well as a reservation for specific dates and times). The rider-facing app shall allow a user to book several trips up to 7 days ahead of time. • Realtime Vehicle location and routing to include adjustments on route to improve system performance. • Load times based on different criteria to include wheelchair, eligible riders, guests, Personal Care Attendants, building type etc. • Options for making the manifest available to staff based on assignments and time periods for viewing of manifest (as little as 1 hr. at a time) • Able to modify and cancel scheduled rides by the customer and staff (system locked after CERTAIN TIME) • Use GPS technologies that incorporate traffic conditions and time delays into ETA calculations • Multiple ways to automatically communicate directly with customers for pickups via phone calls, text messages or other means determined by customer preferences.
