1. Project Scope. a. Total refresh of all devices. b. City will assist with IT support and networking/support needed to complete job. c. All pricing should include installation, cabling, small parts. d. City will handle end user deployments. 2. System Requirements. a. Deployment Options: On-premises, cloud-based, or hybrid solutions. If your firm would like to propose both an on-premises solution and a cloud-based solution; we welcome you to submit two separate proposals. b. Call Management Features: Auto-attendant, call routing, call recording, call queuing, voicemail, conference calling, etc. c. Scalability: The ability to add/remove users, support multiple locations, and handle increased call volume. d. Mobility and Remote Work: Support for mobile devices, smartphone apps, and remote work capabilities are a plus. e. Emergency Services Compliance: E911 compliance for accurate location tracking. 3. Consultant shall recognize and perform with all stated intents, specifications, and stipulations contained or referenced herein. Each consultant shall be responsible for researching the existing conditions and matters that may affect the cost or performance of the installation services. The successful consultant shall have a reasonable working knowledge of projects of this nature. 4. Failure to examine any and all documents will in no way relieve the consultant from the necessity of furnishing any materials or equipment, or performing any work that may be required to complete the project in accordance to the RFP. Neglect of above requirements will not be accepted as reason for delay in work or additional compensation. 5. It shall be clearly demonstrated in the proposal that the successful consultant has sufficient, qualified, and experienced staff to adequately perform all installation outlined in the RFP.
