3.1. Software-as-a-Service (SaaS) 3.1.1. Rider App o Intuitive and easy-to-use with minimal training o White-labeled design with custom branding unique to service o Accessibility features, including meeting WCAG 2.1 AA and ADA requirements o Multiple payment options available in the rider app, including credit cards, prepaid debit cards, and vouchers o Both on-demand and pre-scheduled trips available as trip options 3.1.2. Integrated Transit o Local bus stops visible in rider app o Fixed route trip and on-demand trip proposal provided in rider app o Intermodal trip proposals, consisting of fixed route and on-demand trip segments, provided in rider app 3.1.3. Driver Application o Routing based on mapping software layers, such as Google Maps, Apple Maps, and/or custom mapping layers o Routing that takes into account traffic speeds and road closures o Multi-channel communications to riders (e.g., text, phone) 3.1.4. Dispatch Center o Single view into all demand response services o Intuitive and easy to use booking capabilities on behalf of riders o Schedule & planning view to easily track and message riders and drivers o Map view to see all vehicles in service area o Real-time service alerts to escalate issues that need to be addressed 3.1.5. Trip Routing Rules o Enable door-to-door, corner-to-corner, or pre-set virtual stop service for pick-ups and drop offs o Modify service parameters (e.g., maximum walk distance, maximum trip duration) based on location/region, time of day, day of the week, and trip type(s) o Routing based on real time speeds and road closures o Set and enforce trip rules (e.g., allowing only first mile/last mile trips) o Multimodal trip planning and booking that compares available fixed route and on-demand trip options, then recommends the best trip(s) to riders based on issuer’s rules
