This initiative aims to achieve strategic priorities, provide world-class service, and standardize enterprise solutions; WSSC has leveraged technology investments in Oracle products to perform account and billing services and prepare for future strategic initiatives. WSSC uses Oracle Utilities Suite, a collection of systems comprising the Customer Information and Billing system. It consists of the following sub-systems or applications: A. C2M - Customer to Meter, the customer account management and billing system. B. ODM - Operational Device Management, used to maintain information about assets. C. MWM - Mobile Workforce Management1 system is the mobile component field staff uses to collect meter reads from residential and commercial customers. D. SOA - Service Oriented Architecture, that allows services to communicate across the different systems...
