Part 1: Website/Application Development: Develop a mobile application that includes a mobile friendly website that is accessible outside of a mobile device, that uses a “gig economy” approach (e.g. Uber, Rover, Thumbtack, DoorDash, etc.) to match requests for assistance with available caregivers through an online platform. The initial launch of the website and application should have the capacity for up to three (3) HCBS options (e.g. individualized home supports, homemaking, employment support, chore, etc.) for Dakota County residents. The mobile application should be developed to accomplish the goals written in this LOI as well as the long-term capability to increase the amount of available service options available on the website/app, to support individuals utilizing other HCBS services and self-directed programs, such as Consumer Directed Community Supports. • Research and Scope: identify HCBS services for application launch, outline HCBS licensing and billing requirements, conduct stakeholder interviews and meetings. • Website/App Design: develop workflows and wireframes, conduct user experience testing and implement revisions as necessary. • Website/App Development: build frameworks and databases for all required functionality (caregiver profiles, service recipient profiles, payment to caregivers, etc.), accessibility functions (e.g., language translation, font size, visual aids, etc.), set geographic parameters to limit to Dakota County, research any State and Federal data practices/data security requirements and ensure they are met to safeguard the data of the residents and providers using the App. • Website/App Launch: ensure availability of an application in Apple Store and Google Play Store, that will be free for users to download and use. • Revisions and Quality Assurance: provide ongoing support to trouble shoot bugs and improve the functionality of the application. The Website/App will: • Allow users to request on-demand service requests for select HCBS waiver services. • Have functionality for Operator to onboard eligible and interested caregivers, which includes verifying and maintaining all workers' training, background studies, and certification requirements per 245D statutes and MN state law and payment processing. • Allow users and caregivers to match and choose one another through various filters (geographical proximity, personal needs, personality, cultural background, languages, etc.). Considerations for the Website/App: • If the website/mobile application will run in the cloud, the cloud service provider must be certified by Federal Risk and Authorization Management Program (FedRAMP). • If any personally identifiable information (PII), data covered under the Health Insurance and Portability Accountability Act (HIPAA), and/or Federal Tax Information (FTI) will be collected for this mobile website/application, it needs to be developed to encrypt data in transit between the data source and the application; and also, at rest if the data source ends up residing in the cloud. • The mobile application must be in full compliance with WCAG 2.1 AA by April 24, 2026. Specifically, Subpart H of the final rule sets forth technical requirements for ensuring the accessibility of mobile apps that a public entity provides or makes available, directly or through contractual, licensing, or other arrangements. • Depending on which HCBS services are selected for the initial pilot, Electronic Visit Verification (EVV) may be required. If EVV is not required, there will need to be a form of verification from the person with a disability that the service was completed. • Data exchange with certain state systems will be explored directly with Minnesota Department of Human Services (DHS) to optimize efficiencies, but may not be possible for some systems. • Dakota County is interested in understanding the added costs, if any, associated with developing an online system in addition to a mobile app.
