Multnomah County BHCC is seeking information on AI-enhanced services that could meet the following known requirements: 1. Integrating AI into the quality assurance processes of the Behavioral Health Call Center can significantly improve the effectiveness and efficiency of call handling. By leveraging advanced technologies, the call center can enhance various aspects of call quality, including caller demographics, rapport building, risk assessment, intervention strategies, safety planning, documentation, and overall call efficiency. 1. Use of AI to assist with training and onboarding of call center staff. Provide auto generated simulations/role plays to assist with training. Provide individualized feedback to staff. Compliment in person and real life training of staff. 1. Through AI technology, review calls and identify overall trends and training needs of staff 1. Use of AI to assist with a Behavioral Health Call Center operations and efficiencies
