Answering Service for Houston Co Environmental. The Alabama Department of Public Health (ADPH) is providing this request for quote from qualified vendors to provide ADPH with a telephone answering services to assist with calls related to public health received outside of normal business hours. These calls are highly sensitive in nature requiring each caller be treated with the utmost professionalism and courtesy. All vendors wishing to submit a quote must provide ADPH with a monthly, flat rate for unlimited calls to include, all long distance charges, call backs, paging and call patching. Monthly invoices must be itemized by services rendered. This will include all languages. Answering Services Minimum Requirements: 1) Telephone answering services 24 hours per day, 7 days per week, 365 days per year to include: all holidays, after-hours services (5 pm – 8 am CST), and any other times deemed necessary by ADPH; 2) A 1-800 number to which ADPH phone lines will be forwarded; 3) Live, English-speaking operators (no recorded messages) to answer all incoming calls and maintain adequate staffing to ensure a sufficient number of operators to avoid any missed calls; 4) Messages must be delivered by telephone to the on-call ADPH employee designated in the on-call schedule
