Specifications include, but are not limited to: 1. LBT Values and Commitment to Sustainable Transit LBT is a high-performing, customer-focused organization, and this must be reflected in the design of its operational and maintenance facilities. As LBT continues to grow and embrace new sustainable technologies, it will require the necessary infrastructure and operational facilities to be designed with a socially conscious, lowcarbon, environmentally friendly footprint. The five values are defined below: Most importantly, safety is a core top priority of LBT. LBT requires every meeting, presentation, or similar activity to begin with a safety topic and/or safety moment as a reminder SAFETY always comes first at LBT. The selected Consultant shall support this top priority in all work performed. 1.1 Consider the “Customer First” in Decision Making Meet the needs and expectations of our internal/external customers and support each other in the process. The project manual for this project must meet the needs of LBT’s staff, vendors, partners, and the community, including a top focus on improving safety. Customer service must be prioritized in all stages of design, including minimal disruption to staff operations and the public during construction. 1.2 Operate with Integrity Promote and do what is in the best interest of LBT, doing what is right even when no one is watching. The selected Consultant for this project will make recommendations that are in the best interest of LBT, be upfront about the impacts of decisions and associated risks, support LBT in the stewardship of public funds, and do what is right regardless of whether LBT staff are present. LBT prioritizes the safety of its customers, staff, and community. 1.3 Be Open to New Ideas and Continuous Improvement Create a workplace environment where suggestions, contributions, and initiative are welcome and valued. LBT values its employees and their contributions, and extends the same environment to its vendors, expecting the same in return. The design must include elements that foster collaboration, contribution, and continuous learning. 1.4 Be Proactive Identify problems and more importantly, seek solutions. Take personal ownership, especially when things go wrong. Potential problems should be identified in advance, and the design team must present solutions and proactively assist LBT in moving them forward. Lessons learned will be identified and discussed at all phases so the entire project team may continuously improve throughout the project. 1.5 Cultivate Employee Potential Strengthen the organization through development and training opportunities. Take the initiative to develop oneself. LBT supports an environment of continuous learning and expects the same from its vendors. The design must incorporate spaces and opportunities for staff training and development. LBT expects the successful proposer to be interested in its workflows, processes, and needs, and to continuously learn alongside our staff as the project progresses.
