• The contractor must work with our School Lunch Technician to ensure repairs are completed. • The contractor will coordinate with the onsite technician to order parts. If the parts or supplies are unavailable to purchase through the nutrition center, The contractor will purchase parts, supplies, & charge the contracted percentage. • The contractor will be responsible for travelling between 40 school kitchen locations throughout the city of Bridgeport to conduct service calls. • The contractor is required to sign in and out when responding to service calls using FMX program. The contractor will use FMX to issue invoices for the required work. • The contractor must be licensed to perform the work. The bidder must include with the bid response a copy of his/her professional license. • The contractor must respond to non-emergency service calls during normal business hours within two to four hours from receipt of the service request. • The contractor shall respond to emergency service repair calls within three hours of the time of the call, this includes weekends and City observed holidays as approved by City personnel. • The contractor must allow the FNS Department to use a specialist to repair any equipment not reparable by the contractor. The contractor must provide an email saying they cannot perform the desired project. • The contractor must follow the equipment repair guidelines made under new equipment warranties. • The contractor must possess the knowledge and the ability to repair the list of equipment below. (Based on HOT, COLD, POWER.
