The Public Safety Interoperability Partnership (PSIP) on behalf of Buncombe County Department of Public Safety Communications (911), Buncombe County Sheriff's Office, Buncombe County EMS, Asheville, Weaverville, Black Mountain and Woodfin Police Departments and all City/County Fire Departments are requesting fixed price proposals with the intent of awarding a contract for computer-aided dispatch (CAD), mobile data system (MDS), Law Enforcement Records Management System (LERMS) and Jail Management System (JMS) software to be utilized in the public safety answering point (PSAP) and by emergency responders in the field. Buncombe County is the contractual and fiduciary party on behalf of all agencies of the PSIP. The County expects that the CAD, MDS, LERMS and JMS software, often referred to as the solution or system throughout this Request for Proposal (RFP), be commercial off-the-shelf (COTS) products currently deployed, and in use in jurisdictions of comparable size and scope. The solution sought under this RFP must be multi-discipline (e.g., police, fire, and EMS). Beta systems or systems that are undergoing major functional changes or enhancements are not acceptable for the solution sought in this solicitation. Although the County is interested in implemented solutions with a proven track record of reliability and capable of processing considerable transaction volumes, that does not preclude Respondents from submitting optional proposals that may utilize emerging technologies. The successful Respondent(s) shall be capable of providing a fully integrated operational turnkey solution that is highly configurable, includes implementation services of project management, configuration, installation, training, testing, cutover/operational support during go-live and ongoing maintenance/support of the solution. Respondents must propose a solution maintenance plan that meets the County’s expectations for response and restoral times, including system updates, upgrades, and necessary services to keep the systems and interfaces functioning at optimal performance levels.
