Specifications include, but are not limited to: 1. Coverage's Requiring Claim Handling Expertise 1.1. City of Greensboro ("The City") General Liability Fund Claims Program Third Party Administrator. 2. First Report of Claim Requirements and Authorities 2.1. Telephone, secure electronic, or on-line internet-based reporting that interfaces with Guilford City County Insurance Advisory Committee’s (GCCIAC) system of reporting a claim. 2.2. GCCIAC will report new claims to Contractor, for which the Contractor will acknowledge receipt, and the Contractor will report to GCCIAC claims submitted directly to the Contractor. 3. Initial Contact Requirements 3.1. Within 24 hours of receipt of a new claim, adjuster must make affirmative telephone contact with the Claimant and/or their Attorney and with the Supervisor of the employee involved in the claim and will record a summary of each party’s statement in the claim file. Reasonable effort should be made to contact claimants as soon as possible in response to receipt of a new claim on weekends and holidays. 3.2. Continued follow-up contact with claimant is required. 3.3. Recorded statements are required for all claims; it is preferred that the Contractor have an automatic call recording system with appropriate warnings that all calls are being recorded.
