Specifications include, but are not limited to: Shelby County Commission is issuing this bid in order to purchase and implement new Landfill Scale and Customer Billing Software and supporting hardware at the Shelby County Landfill. Shelby County is in the process of installing a new scale house and three new scales and seeks to purchase and implement new software and supporting hardware as part of this project. Performance Requirements: • The solution is to be configured installed and tested and made operational within 90 days of contract execution. • Awarded company must provide system and services support (technical support desk, remote diagnostics, on-site technical visits). • Awarded company must provide training and written documentation. • Awarded company must have a support representative that is available to deal with any issues or emergencies 24 hours a day, 7 days a week. • Awarded company will execute an agreement with County detailing assetpurchase, installation, maintenance and support services. Agreement will contain project timeline and service levels expectations as well as a payment schedule based upon project completion stages.
