Specifications include, but are not limited to: Payment Intake • Collect and manage all monthly lease payment transactions for the residential “SL-2” Portfolio. • Establish and maintain books and records of all payments received/collected. Record Retention • Maintain security procedures to receive, transmit, and maintain obligation boarding files and documentation for original solar lease agreements and new agreements through property sales. Customer Support • Have a dedicated team of customer service representatives to answer customer questions related to lease payments and inquiries. • Have a customer service phone number. • Website login for customers to view their account information. • Ability to work with Green Bank in updating account information in the event of a property sale. • Provide a response time of 48 hours or less for customer inquiries. Collections/Delinquencies • Have a dedicated team of customer service representatives to manage account delinquencies and customer reach out for non-payment. • Hold a weekly meeting with the Green Bank to discuss delinquencies and collection efforts. Late Collections • Have a team dedicated to late collection efforts for customers over 90 days delinquent. • Credit reporting capabilities for late collections. Monitoring • Internal Software Access to the Green Bank to view individual customer accounts, past due balance, payment history, payment schedule, customer communications, etc.
