Specifications include, but are not limited to: a. Coordinate with designated City representatives relative to identification of properties within Orleans Parish with delinquent ad valorem taxes due and outstanding to the City, estimated at 40,000 delinquent accounts per tax year. b. Prepare and disseminate via first class mail, letters to the owners of record of the identified properties with delinquent ad valorem taxes due and outstanding to the City, ensuring that such preparation and dissemination is in full compliance with all applicable federal, state and local laws, including, without limitation to state and federal jurisprudence, such laws relative to Tax Sales in Louisiana to tax collection activities and notice requirements for seizure and sale of property by City in satisfaction of delinquent taxes, if necessary; c. Make staged follow-up calls in coordination with the dissemination of delinquent tax notices to the owners of record of the identified properties with delinquent ad valorem taxes due and outstanding to the City, ensuring that such preparation and dissemination is in full compliance with all applicable federal, state and local laws, including, without limitation, such laws relative to Tax Sales in Louisiana tax collection activities. Recording all communications and associate the recordings with the appropriate account for access and download by City Official d. Promptly and appropriately respond to written and/or oral communications received from owners of record in response to tax collection notices and follow-up calls. Maintain digital records of all communications and associate the recording with the appropriate account for access and download by City officials and maintain adequate records of such responses. e. Maintain complete and accurate digital records of all correspondence, telephone calls and/or other communications relative to the services provided pursuant to this RFP, subject to inspection by the City during normal business hours
