Specifications include, but are not limited to: 1. Supplier must provide programming and bill designed services as required. The design should be able to accommodate the use of City/Authority graphics, bar graphs and color where feasible. 2. Services must be compatible with the City/Authority’s InCode Billing Software by Tyler Technologies. 3. The supplier must provide a means for secure data transmission and confirmation of receipt. 4. The supplier must provide means to print, insert, meter and mail via USPS postage of the completed statements within one business day. Supplier must contractually guarantee to abide by the agreed-to schedule. 5. Supplier must supply all forms and envelopes used to process City/Authority bills and cutoff notices. 6. The Supplier must allow the City/Authority to view and approve the bills before they are printed and mailed. Supplier must also provide the capability to selectively pull statements prior to mailing if necessary. 7. The supplier must support bill insert services. City/Authority departments have occasionally needed special inserts printed and inserted into utility bills. The inserts range from 1/3 sheet to a full sheet. The City/Authority will provide camera ready inserts. 8. Supplier must pre-process data for address certification and pre-sort mail for lowest possible first class rate. Software used must be USPS approved. Any non-certified address should be reported to the City/Authority within thirty (30) days for correction in future billing. 9. Supplier must allow for conditional messaging. The City/Authority uses a message area on their bill to communicate with the customers: (1) impromptu notice that will be provided by the City/Authority, (2) notification of termination of services, and (3) bill identification i.e. Final Bill, Bank or Credit Card Draft. 10. Supplier must be able to combine multiple statements for one customer into one envelope upon request. 11. Supplier must provide E-Billing/Paperless billing. 12. Supplier must have capability to access API in order to obtain a PDF file from Invoice Cloud, for each billing. 13. Statement must have a calculated amount for “if paid after due date” to be printed for all invoices.
