Specifications include, but are not limited to: MSRS intends for the Contractor to lead the implementation process with a single project manager, and provide an account manager (single point of contact) once service begins. • During the implementation, the Contractor will work with MSRS to review program details and configure a webbased portal to manage communication and real-time status regarding claims. The portal shall allow MSRS the ability to request data to gain visibility regarding pending, approved, denied, and closed disability claims. MSRS will remain the system-of-record for applicants. The Contractor’s web-based portal will meet MSRS technology and security requirements (see Attachment E Vendor - Technical and Security Questionnaire) and ensure HIPAA compliance. Where paper forms are necessary, MSRS intends for the Contractor to coordinate the development of approved forms and documents with joint logos to make it clear to applicants that the Contractor is working for MSRS. Ongoing program requirements Roles In order to provide defensible disability claim recommendations, it is critical that Contractor’s staff meet minimum requirements for education and training, work experience, medical specializations, licenses, and credentials. Physicians must: • Be current non-restricted license or certification as a Medical Doctor or Osteopathic Doctor for clinical practice from a state in the United States Physicians must: • Be current non-restricted license or certification as a Medical Doctor or Osteopathic Doctor for clinical practice from a state in the United States Page 5 of 46 • Be board certified by a medical specialty board approved by American Board of Medical Specialties (ABMS) or American Osteopathic Association (AOA) • Have professional experience to include five (5) years’ full-time experience providing direct clinical care to patients Nurses must have: • Unrestricted RN licensure, without sanctions, to practice in a state within the United States • A bachelor degree in Nursing or health related field • A minimum of five (5) years clinical experience