The Vendor shall provide skilled and experienced personnel to augment NTTA's Customer Contact Center personnel, enabling the center to effectively handle customer inquiries, account management, transponder and toll tag support, billing and payment assistance, violation and penalty resolution, general inquiries, and technical support. The staff augmentation personnel shall possess excellent communication skills, a strong customer service orientation, and the ability to quickly adapt to NTTA's toll road environment and processes. The Vendor will manage the staff augmentation personnel, including their training, performance, and adherence to NTTA's policies and procedures, while ensuring seamless integration with NTTA's existing operations.