Specifications include, but are not limited to: Maintenance and Support for IBML Fusion Scanners and any associated hardware components. One (1) Months Peak Season: 8:00AM - 12:00AM PT Monday – Sunday (Except Holidays) 2 - Hour Response Time. Eleven (11) Months Non-Peak Season: 8:00 AM - 5:00PM PT Monday – Friday (Except Holidays) 2 - Hour Response Time. IBML Hardware Maintenance: Service includes scheduled preventative maintenance and unscheduled or remedial maintenance consisting of the necessary adjustments and repairs of the equipment, including replacement (on an exchange basis) of unserviceable parts or components occasioned by the normal use of the equipment. IBML Software Maintenance and Support Maintenance and Support for: IBML SoftTrac Capture Suite software and database. IBML scan jobs developed for FTB. iCapture Data Modules (iIBMLExport, iIBMLImport). One (1) Month Peak Season: 8:00AM - 12:00AM PT Monday – Sunday (Except Holidays) 2 - Hour Response Time. Eleven (11) Months Non-Peak Season: 8:00 AM - 5:00PM PT Monday – Friday (Except Holidays) 2 - Hour Response Time.
