DOH requires a combined hardware and software solution. Hardware must be made available that creates physical stations for tablets or computers that will accept touch-screen input in order to collect customer service satisfaction survey data. The hardware solution will need to be able to connect to DOH wi-fi systems using secure/encrypted processes. It is anticipated that at least 7 sites will need hardware stations established. The software solution will be able to easily: load a pre-written, but fully customizable, anonymous survey; collect aggregate data for quantitative questions; and, collect narrative or qualitative data. The survey should save results no matter how many questions are completed and should offer an automated timing function to reset to the starting question after a time-out/idle period. The software must be able to generate on-demand raw data and reporting for any time period (weeks, months, quarters, years) where automated reports can be sent to DOH representatives via electronic mail at a pre-defined frequency (e.g. Project Director receives email each Saturday summarizing the week's data from various sites/hardware stations). The software should offer DOH administrators access to all data 24/7 in the event of urgent reporting requests from outside parties. The software should produce visually appealing graphical data representations for each survey item. The software must allow for changes to survey questions over time. The vendor shall be able to provide technical support remotely to avoid out-of-state travel expenditures.
