Specific duties will include, but not be limited to, the following: All participating organizations must: 1. Demonstrate a commitment to CIS through superior partnership and delivery of best-inmarket member services. 2. Drive meaningful savings and/or trend mitigation through proven cost mitigation strategies. 3. Support compliance with healthcare regulations and industry standard, including HIPAA, mental health parity, and other relevant guidelines. 4. Deliver regular reporting and analytics on healthcare utilization, cost trends, and member satisfaction to support informed decision-making by CIS. 5. Coordinate with CIS point solutions to support the organization’s overall goals and integrate them seamlessly into the CIS member experience. 6. Provide tools and resources for members to make informed healthcare decisions, such as online providers directories and cost estimator tools. 7. Offer educational resources and materials to help CIS members understand their benefits, coverage options, and healthcare rights. Support CIS open enrollment process, new hires events and roadshow meetings that occur throughout the year. 8. Superior member services, including responsive customer support, personalized assistance, resolution of member inquiries and concerns, and support members in navigating the healthcare system, including assistance with appointment scheduling, referrals, and care coordination.
