Gold Service Level maintenance for the equipment listed on the attached spreadsheet. The maintenance shall include all PBX and peripheral equipment (Voice Mail, software, application and associated servers, etc.) 2. Perform recommended preventive maintenance per manufacturer specifications and per the Gold Level preventative maintenance section. 3. Any equipment that is End of Life (EOL) or End of Support (EOS) must be bid as Best Effort. Best Effort is defined as “the labor required troubleshooting, identifying and repair/replace affected systems, components or equipment, and materials that are available in the Master Contractor’s inventory, or available in either the primary or secondary market.” 4. Provide an update equipment inventory listing for each of the sites in the award. This list must include manufacturer, model number, number of ports and/or licenses, software revision (if applicable) for the PBX and all peripheral equipment. 5. Provide Visio diagrams showing the configuration of the PBX(s). The diagram shall include all networked PBXs (if applicable) and the peripheral equipment that is connected to it/them including vital information such as model number, current revision, point code number, trunk numbers, port numbers, and circuit IDs. 6. A cost for a general business pool technician per hour labor rate for MACs at the locations per the attached spreadsheet. The cost should include both a rate for normal business hours and one for out of normal business hours. 7. A cost for a remote technician per hour labor rate. Remote technician labor can be used to change name display or reset voice mailboxes. 8. Examples of this activity include, but is not limited to: a. Replace broken jacks b. Move phones c. Changes to end-user voicemail assignments d. Install additional phones e. System shutdown/turn-up for scheduling building power outages. f. Configuration changes to phone system or station equipment.
