The successful Contractor shall identify and assign a primary representative for The University of Alabama account. This representative shall also be available (by mobile phone or other agreed upon means) to handle emergencies. The assigned representative shall have a back-up/secondary representative that is familiar with the University's requirements for contract pricing and service to be available for assistance when the assigned representative is not available. The primary representative will be required to meet with the University Representative, as needed, to review any issues associated with the University's account. It will be the responsibility of the representative to coordinate with the University representative on details including but not limited to: billing, status of work, any site issues, etc. Failure to comply with this service requirement may be grounds for cancellation of the Contract. Contractor shall also provide the names and telephone numbers of the primary and secondary representatives to contact if an emergency arises after hours, on holidays, or weekends.
