Facilities Management (FM) is seeking proposals from experienced training providers to deliver customer service training to our frontline staff, leaders, and executives. Training is a critical element in our new customer service strategy, and we believe that investing in the skills and knowledge of our team members will help us provide exceptional service to our customers. Due to feedback from customers and staff as well as an external review in both the development of FM’s strategic plan and a recent APPA FMEP assessment, the need for a comprehensive customer service strategy has become a priority. As a result, FM has developed a comprehensive Customer Service Strategy within which training plays a critical role. As part of this strategy, a unified training program is necessary to provide all our staff members with the skills needed to: ● Provide exceptional customer service internally and externally ● Deal with conflicts ● Communicate professionally and effectively with customers in writing and in person/phone ● Resolve complaints / problem solve ● Navigate difficult customers ● Effectively handoff customers
