Specifications include, but are not limited to:A. The City of Phoenix, Public Works Department (“City” / “Public Works Department”) is seeking proposals from qualified companies to provide custodial services for three-year period with two one-year optional renewals in accordance with the following specifications. This is an all-inclusive, custodial cleaning service contract. The Contractor must adhere to the specifications set forth as a minimum and perform the requirements with expertise, knowledge and capability. The Public Works Department reserves the right to adjust service specifications at any time based on environmental changes, to accommodate schedules or security regulations, or to allow fixture changes within the space. The Public Works Department also reserves the right to make changes to service delivery and location as requirements dictate by either subtracting or adding locations. B. In an effort to be at the leading edge, the City of Phoenix is committed to providing the highest levels of service to our customers. In addition, Public Works is dedicated to exceptional customer service and will require the successful bidder to perform custodial services in an efficient, customer-friendly, well-run manner to meet the needs of our customers. In support of the City’s dedication to provide exceptional customer service, the successful bidder should support and exercise good personnel and labor relation practices that will ensure a positive workforce, reduced turnover, improved retention, and maintenance of positive employee morale. A smooth transition for the initiation of custodial services to be provided through the contract resulting from this process is critical to the overall operations of the Public Works Department.
