Specifications include, but are not limited to: 1. XI Package: XI Platform Base (Team) 2. Applications: a. Survey Builder. Contractor description: Author and deploy engaging conversational surveys to solicit feedback from target segments. Collect feedback, track response trends, delivery success, performance, and experience metrics. b. Text Analytics Manager – Industry model (General). Contractor description: Tune and customize tag rules to uncover new themes for your brand. Layer new tags on top of industry category sets to gain deeper, tailored insights from unstructured data. c. Standard Reporting. Contractor description: Automated reports and dashboards providing insights into survey responses, invitation performance, program summary and metrics reporting. d. Data Exploration. Contractor description: Search and filter all types of feedback and unstructured data for topics of interest, and explore comments by segment, sentiment, subject matter, keyword, and more. e. Moments. Contractor description: Mobile application providing a real-time feed of curated feedback results specific to user role and responsibility, enabling on the go insights and rapid action. 3. Users: 1 Admin Users 1 Analyst Users 4. Services: Access to Production Support Services, User Guides, Reference Materials, and Training Resources.
