Specifications include, but are not limited to: The scope of the services for which this solicitation is issued is provided below. The Corporation recognizes the changing environment of the technology space and expects that this scope will evolve over the duration of the engagement to match changes in hardware, software, and practices. The successful Proposer will be required to work closely with Corporation staff on coordination of services. With respect to the CIO activities described in section 1 below, it is expected that the selected Proposer will meet a minimum of monthly with Corporation executive management but as frequently as needed to address any and all emerging issues. The selected Proposer will also be responsible for performing the desktop support activities described in section 2 below and the additional activities described in section 3 below.. 1. CIO / IT Management Services i. Strategy - Provide advice and counsel related to technology needs and trends. • Cybersecurity • Data retention • User education / training • Collaboration tools • Appropriate and effective use of cloud resources. • Appropriate and effective use of emerging Artificial Intelligence (AI)- based tools for the workforce. ii. IT Governance - Review and provide input to policies and procedures. • Acceptable internet use • Use of personal computers and phones • Email Spam Filtering • Offsite and on-premises Backups for Disaster Recovery • Onboarding/termination processes iii. Cybersecurity guidance and ongoing support • CMMC knowledge and participation with Registered Practitioner on staff • Provide proactive guidance on emerging technologies and practices such as zero trust and advanced security technologies. • Participate in committees with external parties (government and private sector) as subject matter expert. • Awareness training • Cyber insurance renewals • NIST assessments • Perform quarterly penetration tests. • Perform monthly password audits. • Address emerging trends and techniques to be applied across the Corporation. iv. Government-specific knowledge • Manage government Office 365 tenants. • Assist with responding to federal grants. • Maintain and support special retention policies for all data. • Implement email and file search strategies across active tenant and archives for public records discovery. • IT Infrastructure Evolution - Develop recommendations for hardware and services selection to support improvements (on premise and cloud) Desktops. • Portable computers • Printers • Tablets
