The selected Firm must provide, at a minimum, the following consultation, research, and support services. Account Manager: • The awarding firm will provide a dedicated Account Manager who will serve as the main point of contact for IT Leadership. This will include a point of contact to coordinate workshops, arrange meetings with the firm's subject matter experts and coordinate other services as needed. Personalized Consulting Services: • A minimum of two (2) face-to-face (in person or virtual) 3-5 day consulting workshops per calendar year should be included in the cost of this RFP (Request for Proposals), with the option of purchasing additional sessions if needed. Face to face consulting engagements will be used to solve UTA’s most pressing problems and initiatives. Examples of this include: o Planning and Executing Digital Transformation Strategies o Implementing AI (Artificial Intelligence) o IT Innovation and Leadership o Establish Data Governance and assist in requirement gathering for data governance program o Data Governance, Data Culture, Data Operations o Data Architecture Roadmap, Data Integration Strategy, etc. o IT Security Governance and other Information Security Initiatives, including assisting UTA in developing a security plan to align IT Governance to NIST 800-53 o Create and improve security compliance program through tabletop exercises o Utilize Azure Security Cloud and maintain proper security procedures & requirements o Enterprise Software Implementation Governance o Software Asset Management o Business Applications o Stakeholder Relations & Business Relationship Management o IT Service Management o IT Operations Management o Incident and Problem Management • Analyst calls that can be used by IT Leadership to execute key initiatives and guided implementation advisory calls and touch points to facilitate projects from kick-off to completion. • IT subject matter expert Advisory support and/or a Dedicated IT Leader (Counselor) support to help navigate the immense undertaking of planning and executing the environmental technology change. Online Tools / Research Publications: • Prebuilt Publications that can be customized by the user for new and existing I.T. Projects. • Framework Driven content that is visual but customizable by the user. • Benchmarking Services that are supported by data/research. • Toolset to develop strong relationships with business partners while improving efficiency and customer satisfaction. • Provide research and advice on best practices for Organizational Change Management. • Technology Leadership • Emerging Technologies and Tech Trends • Access to Diagnostic programs to assess various aspects of IT Security performance.
