Specifications include, but are not limited to: Service Plan: GX08A1Y or Equal Instrument Covered: Cepheid Gene Expert GXXVI-8 Serial Number: 11016628 Service Plan Shall Include: All parts, labor, and return shipping costs associated with system repairs. One Preventative Maintenance visit which includes replacement of worn module ejectors, lubrication of moving parts, replacement of fan filters, brush clean module optics, replacement of automation batteries as needed, and Xpert Check (software and kits used to calibrate the system). Onsite Coverage five days per week, 8:00 AM to 5:00 PM CST, excluding State Holidays. Includes 24/7 technical support via a Technical Support Call Center. Prioritized customer service over Cepheid customers without a service plan. Guaranteed four hour response time for scheduling onsite visit. Two day response - emergency repairs within two days of request, Monday through Friday local time. Includes software updates. GeneXpert Service Plan - 110012305 *Technicians must be Cepheid Certified* Service Plan: GX08A1Y or Equal Instrument Covered: Cepheid Gene Expert GXXVI-8 Serial Number: 110012305 Service Plan Shall Include: All parts, labor, and return shipping costs associated with system repairs. One Preventative Maintenance visit which includes replacement of worn module ejectors, lubrication of moving parts, replacement of fan filters, brush clean module optics, replacement of automation batteries as needed, and Xpert Check (software and kits used to calibrate the system). Onsite Coverage five days per week, 8:00 AM to 5:00 PM CST, excluding State Holidays. Includes 24/7 technical support via a Technical Support Call Center.
