The software shall contain the following functions: a. Permitting – Engineering, Building, Special Event, & Filming b. Plan Review c. Project and Land Management d. Business and dog licensing (OPTIONAL) e. Customer Relationship Management (CRM) f. Mobile Applications allowing customer interaction (OPTIONAL) g. Public Facing Portal allowing online submittals and inspection requests (OPTIONAL) The software shall contain the following functions: 1. The project scope shall include, but not be limited to, the following services: a. Initial account setup and configuration b. Data conversion from previous supplier c. Template and application form development d. Web integration services e. Application Integration services f. Training for support staff, end users, and administrators g. Associated supplier project management h. Software maintenance and support services to include a support call center
