Specifications include, but are not limited to: A. Minimum Services to be Performed by the Successful Offeror The following items are the required minimum services to be performed by the Successful Offeror: 1. Provide or make available appropriate, high quality disability coverage to each eligible employee. 2. Provide high quality, efficient program administration and services, including: a. Maintaining payment records, b. Providing state-of-the-art data tracking and claims payment services, and c. Providing plan utilization/claims/premium data to HSEA on a quarterly basis. 3. Provide administrative support services that simplify the work input and administrative time of County benefit personnel. 4. Maintain a local or toll-free customer service number for covered employees and benefits staff. HSEA’s Short-Term Disability Plan has telephonic claim submission and its LongTerm Disability Plan begins automatically after 90 days if the claimant will not be able to return to work. 5. Meet with HSEA staff within 15 days of contract award date to review the Short-Term Disability Plan and Long-Term Disability Plan, to present proposed employee communication materials, and to jointly establish a preliminary implementation plan, open enrollment program, and schedule. 6. Provide HSEA with PDFs of employee communications and benefit booklets/plan documents for employees. The initial drafts of these benefit booklets/communications must be provided to HSEA in a timely basis but no later than July 1, 2024. HSEA must review and approve the PDFs prior to finalization. 7. For the Open Enrollment period, provide PDFs of communication materials for the ShortTerm Disability and Long-Term Disability Plans. Furnish these materials in hard copy for open enrollment meetings and for new hires. 8. Provide a detailed renewal underwriting analysis, including renewal rates, each July 1 (or earlier if requested by HSEA) for the upcoming January 1 renewal. 9. Designate a single point of contact responsible for resolving problems, answering claims questions and administrative or billing issues, and expediting services related to the overall performance of the contract. 10. Provide a dedicated customer service unit to HSEA. 11. Provide an organizational chart and list of contacts in relevant functional areas (with phone numbers, email addresses, department, and titles) and provide updates as they occur. B. Additional Specific Conditions 1. No Loss No Gain Provision: No employee currently covered by HSEA’s disability program may suffer a loss of coverage solely as a result of changing insurance carriers. Employees currently covered by HSEA’s disability plans who will be eligible for coverage effective July 1, 2024, must receive credit under the new contract for any pre-existing condition limits which have been met under the current plans. 2. Licensed Insurance Carrier The Successful Offeror shall be an insurance carrier licensed to do business in the Commonwealth of Virginia. 3. Contract Termination The Successful Offeror shall agree to a contract for the entire term of the contract which can only be terminated by the Successful Offeror for the HSEA’s non-payment of premiums after 60 days’ written notice.