1. Provide timely response to inquiries from plan participants and providers regarding eligibility, correspondence, and any other information requested by such parties in a manner that will limit the District’s involvement in day-to-day inquiries. 2. Prepare and review with the Human Resources staff, communication material as required by the contract. 3. Deliver utilization reports. The District and its consultants need to be able to access standard a. reports online, preferably in excel format. 4. Provide online access to additional standard or ad hoc reports as needed by the District. If a a. specific report cannot be generated online, prepare and provide such to the District electronically. 5. Meet with representatives of the District’s Human Resources Department as often as deemed a. necessary by the District.