Specifications include, but are not limited to: 1. Initial Assessment Review network architecture and system processes, including technology-related assets, and make recommendations to sustain or improve organization-wide IT system performance. 2. Office 365 Support Provide support and recommendations for utilizing Microsoft technologies to improve organization efficiency and performance. The PacMtn email client is Outlook used in conjunction with hosted Exchange. This platform enables cross-collaboration, integration with the Office 365 programs, and allows latitude for the organization to grow, if need be. The ancillary Office 365 apps currently utilized most often are Outlook, Teams, OneDrive, and the Outlook web app. PacMtn is interested in utilizing the full range of programs available on the Office 365 program more effectively. We currently use ProofPoint to protect our hosted Exchange e-mail server from viruses, spam and phishing attacks. 3. Desktop Applications Support Provide on-site and remote support functions including installation of PCs, laptops, printers, other peripheral devices; installation of software; diagnosing and correcting desktop application errors; configuring workstations; troubleshooting end user hardware and software problems; and ensuring maximum efficiencies and collaboration with available hardware and software assets. Assist PacMtn staff with software and hardware purchases. Assist in development of software/hardware policies and procedure. 4. Specialized Application Support Troubleshoot issues related to network and connectivity of software, work with software vendor and PacMtn staff to remedy issues. 5. Administration Services Manage computer systems and networks to include complex application, database, Windows server backup, messaging, software, communications, potential web servers or other servers and associated hardware; operating systems necessary for the quality, security, performance, availability, recoverability, and reliability of the system. Ensure scheduled preventive maintenance, firmware and security updates for equipment is properly and promptly performed, preferably at times when the least number of users are to be affected; develop operations, administrative, and quality assurance back-up plans and procedural documentation. Set up new users and edit or remove existing users in Active Directory to reflect on the server and on the Office 365 Admin site. Manage user logins, permissions and security. Server performance and capacity management services with reporting when specified thresholds are reached. Configuration management, including changes, upgrades, patches, etc.