Specifications include, but are not limited to: I. CLAIMS SERVICE (a) Complete explanation as to how claims are to be handled through your agency. Detail what the client's responsibilities are in reporting losses and instructions for completing, as well as copies of claims forms. Please be as specific as possible as to how claims will be handled. (b) The agent will also be expected to report the status of all outstanding claims including information on all reserves on a quarterly basis. (c) The claims personnel will be expected to discuss claim payments of sizeable amounts with the insured prior to payment. (d) Please provide a Certificate of Insurance reflecting Insurance Agents Professional Liability or Errors or Omissions Liability coverage with a limit of at least $1,000,000 per occurrence. (e) Please indicate on the bid when you expect the insurance policies to be delivered.