Specifications include, but are not limited to: The Contractor agrees to: *Be available for transportation requests from 8:30 a.m. to 5:00 p.m., Monday through Friday, except on holidays. *Provide transportation and bill only for clients authorized by the Department. *Coordinate trips to provide the transportation services as efficiently as possible. *Meet all safety and liability requirements for its vehicles and employees as specified in MA-2910/3550, IX. B.G. *Maintain records documenting compliance with all vehicle and employee requirements specified in MA-2910/3550, IX. B.G. *Maintain a Contractor (or provider) Log of eligible client Medicaid Transportation information to ensure an accurate count of Medicaid eligible trips, transportation billing codes, and any other programmatic data to document compliance with the Medicaid Transportation Program. *Ensure that no more than one quarter of one percent of all trips are missed during the course of this contract year. *Meet on-time performance standards such that no more than 5% of trips are late for recipient drop-off to their appointment per month (past the recipient’s appointment time). *Make available the G137 (VERIFICATION OF RECEIPT OF MEDICAID COVERED SERVICE) to the drivers to give to the clients to have same form completed by the clients’ medical providers for written documentation of Medicaid covered services on the dates of transport.