Specifications include, but are not limited to: The County of Moore intends to contract with one or more secondary providers for NonEmergency Medicaid Transportation Services. Contractor shall provide Moore County Medicaid approved clients who are attending Medicaid covered appointments within and outside of Moore County with transportation. The appointments shall be scheduled in the following manner: • All appointments must be approved by Moore County Department of Social Service (MCDSS) prior to the provision of services • This approval will be verified by e-mail confirming the pick-up and delivery of the Medicaid client to and/or from Medicaid covered appointments • If a client should not show for an appointment, contractor shall inform MCDSS within 4 hours of the missed appointment(s) • Contractor will call the Medicaid client alerting them of their approximate time of pick-up • The driver will alert the client of their arrival at the home of the client and/or the medical provider by blowing of the horn and, if necessary, a knock on the door • The driver should wait at least 5 minutes but not more than 15 minutes for the client to respond to their notice of arrival • It is up to the provider as to if they will wait for the client once they are delivered to their appointment or arrange a pick up time as long as the wait is no longer than 2 hours • It is the responsibility of MCDSS to advise contractor of clients with special needs, i.e. wheelchairs, attendants, car seat requirements, etc.