Specifications include, but are not limited to: Service Level 5.1. The MOCAP Provider agrees the MOCAP Learning Management System (LMS) shall be available to students, parents, the LEA, and to DESE a minimum of 99.95% of the time as measured monthly excluding scheduled maintenance periods based on 30 days per month. 5.2. The MOCAP Provider agrees that in the event the virtual MOCAP program availability is less than 95% in a given month, DESE shall have the option to revoke, suspend, or take other corrective action regarding the authorization of the Provider pursuant to 5 CSR 20-100.230. 5.3. The MOCAP Provider agrees the scheduled maintenance window for the MOCAP LMS must be between the hours of 11:00 p.m. and 2:00 a.m. 5.4. The MOCAP Provider agrees to notify DESE at least 24 hours in advance of any maintenance that will be performed during any weekday between the hours of 8:00 a.m. and 4:00 p.m. The MOCAP Provider agrees that notification will be provided by telephone and by electronic mail to the DESE staff identified in the Addendum of the Agreement (see, Section 3.1). A. The Provider that joins through an RFP agrees to alert students and resident LEAs. B. The LEA Provider agreesto alert students and resident LEAs. C. The LEA Provider agrees that the third party partner will notify the LEA Provider. Students, and resident LEAs will also receive notification
