Specifications include, but are not limited to: The Utah State Courts did a system review in 2019 to improve system processes with the ideas that a 2nd phase would be done to follow up a few years later. The pandemic has pushed this back a couple of years but the Court is ready to proceed with the 2nd phase with the National Center for State Courts. NCSC will work closely with employees, judges and court patrons to conduct surveys about court experiences, working with the steering committee for this project to identify areas that need improvement, meet with focus groups to better understand concerns, analyze the data and prepare a report for the Judicial Council containing recommendations. See attached Scope of Services.