Specifications include, but are not limited to: The City is seeking a well-qualified firm or public or private vendor to provide collection services meeting all requirements of this RFP. The Municipal Court (the “Court”) processes approximately 13,000 citations annually. The Court has over 6000 cases in warrant status with assessed fines of approximately $1.9 million. The objective of this RFP is to collect and/or resolve delinquent cases and decrease any accumulated backlog. The Court will electronically transmit files to the Successful Offeror on post and prejudgment cases that are more than 60 days past due and eligible for collection pursuant to the Texas Code of Criminal Procedure Article 103.0031. The Municipal Court Judge reserves the right to determine any non-collection of fees on any case. The City will not consider submission of a partial payment as satisfaction of an outstanding debt. The final payment will constitute closure of a case, and the City will retain ownership of all information collected will providing the collection services. City of Georgetown Collection Services for the RFP No. 202439 – Collection Services for the Municipal Court Fines Page | 11 The Successful Offered shall provide the following scope of services as part of its collection services for the City: 1. Refrain from making false statements at all times during collection process; 2. Maintain good standing with all federal, state and local regulatory agencies; 3. Maintain good standing with ACA International; 4. Follow all Fair Debt Collection Practices Act (FDCPA) guidelines, Federal Credit Reporting Act (FCRA) guidelines and any applicable Texas statutes; 5. Comply with Driver Privacy Protection Act (DPPA) 18 USC 2721 guidelines; 6. Comply with the City’s Records Retention Schedule. 7. Maintain software that is compatible with Tyler Technologies in order to receive transferred files from the Court. 8. Provide for review and approval a template of letters to be mailed to defendants on the City’s behalf and only use approved templates containing a notice of the person’s right to enter a plea or go to trial on any offense charged and a notice of a person’s right to contact the court for additional information. 9. Actively pursue collections for a minimum of 180 days after data is transferred. 10. Collect debts and accounts receivable such as unpaid fines, fees, court costs, forfeited bonds and restitution ordered to be paid by the Court for citation and outstanding warrants; Amounts in cases where the accused has failed to appear as promised by written notice; and/or amounts as ordered paid by the Court after plea or trial.