Specifications include, but are not limited to: SCADA Upgrade PGW is seeking a qualified vendor to provide the following services for SCADA upgrade: timely design, software installation, preliminary testing, formal testing support, initial start-up, documentation and support to assist PGW with the setup of hardware and network configuration, project management and user training. SCADA Maintenance and Support PGW is seeking a qualified vendor to provide the following maintenance and support services: Technical Support and Services Access to technical support experts that are adept at resolving issues quickly, capitalizing on years of experience, including: • Business Hours Technical Support (Normal Local Business Hours) • Knowledge and Support Center Website • Customer Support App - App should supports both iPhone and Android devices. • En Route Response Plan for Billable Onsite Corrective Assistance 24 hours • Discount on Technical Support Consulting Services • Level 2 Direct/Advanced Technical Support • Emergency 24-Hour Technical Support (24/7) • Customer Program Reviews (Per Year) Software Maintenance and Utilities