The should integrate with the CAD system and utilize AI technology to triage phone calls, provide location services for dispatchers to easily and quickly find a location for the caller, which is especially important with today’s cell phone technology. In addition to location services, the solutions should provide video feed (with the approval of the caller) which can be linked from the dispatcher to the sworn field units. Translation services should also be included in which a caller who does not speak English when the phone call is initiated with the Communications Bureau, the phone system will automatically transcribe what the caller is saying into English, and when the dispatcher verbally responds, the system will translate back to the language of the caller. There are multiple benefits to this solution, of most importance, making the jobs of the PSDs a little easier.