Specifications include, but are not limited to: The Township is seeking the services of a qualified collection agency to maximize the recovery of delinquent monies owed to the Municipal Court. The following outlines the minimum processes and procedures required under this solicitation. A. Account Placements 1. Shall be sent in a manner and scheduled approved by the Administrative Office of the Courts. B. Account Updates & Interface Management 1. The awarded agency must have an automated process to update accounts sent for collection. This process must be approved by the Administrative Office of the Courts. C. Account Inquiries 1. The awarded agency shall provide an avenue for secured inquiry access to the database used for collection. D. Collection Notices 1. The Township shall have input on the layout and frequency of delinquency notices mailed to debtors. 2. A custom designed, laser printed delinquent notice must be mailed to each debtor immediately after the accounts are entered into the collection system. 3. A series of personalized letters must be sent to each account. All letters sent to the debtors must be custom designed and laser-printed. All letters must provide the debtor with a toll-free telephone number for obtaining account information to be staffed by the Vendor, a remittance slip bearing the assigned reference number, and a return remittance envelope directing payment to: Toms River Township Municipal Court255 Oak AvenueToms River, NJ 08753In addition, the collection staff must use payment reminder, postdated check, and broken promises letters to collect the outstanding fines and penalties owed. E. Call Center Support 1. The awarded agency shall handle all inquiries, discrepancies and complaints on behalf of the Township...