The contractor shall provide services for hosting as well as maintenance and modifications to the CNPweb system to include all associated CNPweb modules. Services provided shall support daily and ongoing CNPweb needs and USBE CNP objectives. Objectives include but are not limited to maintenance of the CNPweb application that aids USBE CNP to oversee and manage program applications, reimbursement claims processing, program investigations, institution reviews, monitoring of corrective actions, audit resolutions and appeals, and provide data storage, data retrieval and data manipulation capabilities. Contractor responsibilities and services shall include but will not be limited to: • General • Project Management (PM) • Application Maintenance • Application Development • Application Testing • Training • Documentation • Application Incident/Request Reporting • Helpdesk • Operational Support • Ad hoc Reporting and Data Extraction • Information Security • Change Management • Release Management • Privacy