Specifications include, but are not limited to: The District generally performs routine Move/Add/Change (MAC) work with internal staff and the Contractor will be required for advanced work. There is no guarantee on the number of hours that will be awarded under this contract as the service hours required vary based on needs. It is estimated, based on previous year's projects, that the Contractor may work approximately 80-100 hours. • Server system installation, configuration, updates and upgrades. • Voice system installation, configuration, updates and upgrades. • Network system installation, configuration, updates and upgrades. • Third party integration support. • Coordination with service providers, configuration and support of related services. • Cisco TAC case management. • Design and planning of future related systems. • Design, implementation, testing and execution of disaster recovery procedures and systems. • End to end troubleshooting and resolution of issues related to voice systems, including all systems upon which the voice system depends, and systems which depend on the voice system.