Specifications include, but are not limited to: 3.1 User Interface 3.1.1 Provides organizational management capabilities that allow for centralized oversight of social media accounts across multiple users and departments. 3.1.2 Allows individual users and departments to access to their own relevant set of information. 3.1.3 Provides complete and accurate account of social media conversations and related context in a manner that mirrors the original social network. 3.2 Project Elements 3.2.1 Shall provide the necessary expertise, support, materials and technology, to include a transfer of knowledge to transition the project team through the learning process in completing the requirements. 3.2.2 Shall provide for project deliverables organized by the following major project elements: a. Project Management b. Fit/Gap Analysis c. City Environment Created on a SaaS Solution d. System Configuration e. Data Conversion f. Software Integration g. Reporting & Data Analytics h. Testing and Quality Assurance i. Training j. Documentation k. Deployment and Post-Production Support l. On-going Support and Maintenance 3.3 Project Management 3.3.1 Work jointly with the City to manage the overall implementation effort, including activities conducted by sub-contractors and City personnel. 3.3.2 Provide a Project Manager as the single point-of-contact between the project team (including outside resources) and the project governance. 3.3.3 Project manager duties shall include, at a minimum: a. Project supervision b. Work program administration and coordination activities c. Project time and expense management d. Project status reporting e. Change management f. Quality management g. Risk management h. Schedule Management i. Meeting Coordination and Notes 3.3.4 Follow the City’s internal methods and standard format of the deliverables for project planning, documentation, and change control where possible and appropriate. 3.3.5 Provide a weekly written project status report to the City Project Manager, with formal monthly status reports to be conducted with City management; and 3.3.6 Project governance is essential to establishing a decision making and communications model for the project. Executive stakeholders will be identified by all parties and regular status meetings (in-person or virtual) will be scheduled to review the project health, risks to timeline/budget, and issues that may block forward progress.
