Please note: This is a Sole Source Notification. Specifications include, but are not limited to: The City of Santa ITT Department determined a need to utilize an external resource with the necessary expertise to support multiple functions within Tyler Technologies. During the initial implementation phase Ciber Pathway established a statement of work that would meet the initial desired requirements and expertise for the sections identified that required additional support. Through implementation and upgrade the ITT Department identified and determined the following needs for continued support: l. Work with the payroll team to ensure timely and accurate payroll processing. 2. Troubleshoot and provide technical support with issues in the Tyler Munis database. 3. Provide assistance with the Tyler Munis and UKG (Employee Time Management) processes. 4. Preform various analysis for better understanding and streamlining Tyler Munis functions. 5. Create and/or update documentation to reflect the changes made to the system as a result of problem solution for Tyler Munis. 6. Shall assist preparing data 7. Will assist with data validation and verification in the database. 8. Assist in the continued development of materials for the new version 19.3 systems and functions. The complex services required by the City of Santa Fe going forward must be built upon the prior service and expertise demonstrated by Ciber Pathway Inc in various systems that the City currently utilizes on a day-to-day basis for payroll processing, budgeting, financials management and employee time tracking. As the current service provider Ciber Pathway Inc is positioned to understand what has been developed to date, what work is needed to advance the project and provide support. • Contractor provided assistants with migration of the old payroll system into current Tyler Munis database • Understanding of current essential Munis functions • Understanding of the current Tyler Munis database • Familiarity with Tyler Munis Technical Support • Familiarity with Division's processes and procedures • Contractor assisted with development of the current Tyler Munis database • Contractor assisted with data validation and verification in the current database